Complete customer guide

• a computer or tablet with a stable internet connection;
• an up-to-date Chrome, Edge, Safari or Firefox browser;
• original photographs in the highest available resolution;
• an email address you can access;
• a delivery address and the details required for payment;
• enough time to review every page carefully.

Photographs

Do not use screenshots or photographs repeatedly downloaded from social media.

Your account stores your projects, orders and preferences.

• Sign in with the correct email address.
• Check your name, telephone number, language and addresses in your profile.
• Use a password that you do not use for other services.
• Never send your password or payment details to support.
• If you order as a guest, check your email address carefully.

Why your email matters

Order confirmations, status changes and any questions from the shop will be sent to this address.

First choose the correct product type in the shop.

• Use the product categories and sorting options.
• For a personalised product, click Open Editor.
• For a product with variants, open its detail page first.
• Check the product name and type before opening the editor.

Important

A photo book, wall calendar and desk calendar are separate product types and require separate projects.

Before you begin, answer these questions:

• Should the product hang on a wall, stand on a desk or be browsed like a book?
• Which format and orientation suit your photographs?
• How many pages or months do you need?
• Should the product include name days, holidays or personal dates?
• How many copies do you plan to order?

Decide in advance

Changing to a completely different product type usually requires a new project.

The aspect ratio determines how much of a photograph remains visible.

Before uploading

If most of your photographs are wide, consider a landscape format.

Before you begin, check the summary in the editor top bar.

1. Open the selected product in the editor.
2. Enter a clear project name.
3. Check the format, page count and paper.
4. Save the project before making major changes.

Good names

For example, Family Calendar 2027 or Tatras Photo Book 2026.

Your saved projects are available in your customer account.

• Open My Account and the Projects section.
• Select the project by its name and preview.
• If the PDF is being prepared, wait for it to finish.
• Before continuing, make sure this is the correct version.
• The project will open in the editor.

Multiple browser tabs

Do not edit the same project in two browser tabs at the same time.

The main screen combines the canvas, tools and library.

• Top bar: project name, pages, zoom, language, save and cart.
• Left side: available element sections.
• Centre: the current product page.
• Bottom or right panel: photographs, pages, templates and formats.

Tip

You can collapse panels to create more room on the screen.

1. Use the arrows to move to the previous or next page.
2. The counter shows the current page and the total page count.
3. Use Zoom + to check details.
4. Use Zoom - to review the complete composition.
5. Check the photograph crop before moving to the next page.

Final review

View every page both in detail and as a whole.

• Undo reverses the most recent change.
• Redo restores the most recently undone change.
• After a major change, verify that the result is what you expected.
• History does not replace saving the project regularly.
• The complete history may not be available after reopening a project.

Safe procedure

If you are unsure about changing a template or format, save the project first.

1. Open the Photographs tab.
2. Click Upload photographs.
3. Select files from your device.
4. Wait for each upload to finish.
5. Make sure the previews appear.

If an upload fails

Check your internet connection and try uploading fewer files at a time.

• The Used label identifies a photograph that has been placed in the project.
• The counter helps you compare the number of used and uploaded photographs.
• The same photograph may be used more than once when the design requires it.
• For a large project, prepare clear and logical filenames.
• Before deleting a photograph, check whether the project still uses it.

Selecting photographs

Avoid using several almost identical photographs unless this is intentional.

If the template supports automatic placement, you can use it to fill the prepared containers quickly.

1. Upload all selected photographs.
2. Run the available automatic layout function.
3. Review every page.
4. Correct unsuitable crops.
5. Replace duplicate or weak images.

Automation cannot understand your intention

The system cannot know which face or object is most important to you.

1. Select the required page.
2. Click a photograph in the library or drag it into a container.
3. Check what is visible in the crop.
4. Adjust the zoom.
5. Move the photograph inside the container.

Important

The photo container is protected, but the photograph can still be moved and zoomed inside it.

The editor cannot determine which part of a photograph should remain visible.

CORRECT

The head and face are complete. There is suitable space around the subject.

• The main subject must be complete or deliberately cropped.
• Leave some space around heads and faces.
• Check all four edges of the container.
• Do not crop joints, fingers or text unintentionally.

Human review

Automated quality checks cannot replace this visual judgement.

INCORRECT

Zooming has cut off the top of the head. The crop must be corrected.

1. Reduce the photograph zoom.
2. Move the photograph until the complete head is visible.
3. If the crop cannot be corrected, choose another photograph.
4. Check sharpness and the quality warning again.

Common mistake

A photograph may look fine as a thumbnail while part of the head is outside the container in the detailed view.

• Keep the eyes and face in a natural part of the composition.
• Do not place the top of the head directly against an edge unless this is intentional.
• Check the hair, ears, chin and shoulders.
• When zooming, also check the sharpness of the eyes.
• If the face is close to the edge of the original photograph, consider another image.

Portraits in a large format

Blur and compression become more visible as the print size increases.

GROUP PHOTOGRAPH

All faces are complete. There is enough room around the group for cropping.

• Check the people at both edges of the group.
• Do not crop the heads of people in the back row.
• Leave space above and beside the group.
• Review the entire group after changing the aspect ratio.
• If everyone does not fit, use a wider container or another photograph.

• Check the horizon and the vertical lines of buildings.
• Do not cut off the top of a tower, a roof or an important sign.
• Any text in a photograph must remain fully readable.
• Consider leaving space in the direction in which the main subject looks or moves.
• A wide container is more suitable for a panorama.

Composition

Do not force an unsuitable shape with extreme cropping; a different template is often better.

Small print - Medium print - Large print

The larger the printed area or the stronger the zoom, the more pixels the photograph needs.

• Zooming uses a smaller portion of the original photograph.
• A smaller portion contains fewer pixels for printing.
• A large container requires more pixels than a small one.
• A quality warning may appear after enlarging or zooming.

Composition first, quality check second

Set the final crop before evaluating the resolution warning.

• Use rotation only for an incorrect orientation or an intentional creative effect.
• Horizontal flipping may mirror text, logos or asymmetric details.
• Rounded corners change only the visible container shape.
• Check the complete crop after every change.
• If a photograph contains text, always read it after flipping.

Photographic background

Check the crop and quality even when a photograph is used as a background.

The Texts section displays previews of the fonts allowed by the current template. Each preview uses the font that will be applied to the new text object.

1. Open the Texts section.
2. Choose a font from its preview.
3. Double-click to add text in the centre or drag it to a specific position.
4. Select the inserted text and replace the initial word Sample with your own content.
5. Use the available controls to change the font variant, size, colour, alignment and other properties.
6. Check the spelling and make sure the complete text is visible.

Fonts are defined by the template

Only fonts allowed by the template author are shown. If no preview appears, that template does not allow separate text objects to be added.

The customer is responsible for the content

The editor does not automatically correct names, dates, telephone numbers or spelling.

• Read every text at a sufficient zoom level.
• Check accents, capital letters and special characters.
• Verify dates, years, names and contact details.
• For a gift, ask someone to confirm the dedication.
• If the text is long, make sure it is fully visible and readable.

Automatic protection

Text objects cannot leave the safe area and other objects cannot cover them. The customer must still check the accuracy of the content.

The editor automatically protects important parts of the template.

• Photo containers remain inside the permitted safe area.
• Texts remain inside the safe area.
• Layer controls prevent another object from covering text.
• The calendar grid always remains on top and cannot be covered.
• You do not need to check these protections manually on every page.

What to focus on

Check the text content, photograph crops, quality, calendar year and personal dates.

• Click a thumbnail to open a specific page.
• Review every page without skipping any.
• Check the order and orientation.
• The cover or title page may use a different layout.
• The page count may be fixed by the product.

1. Select a page.
2. Open the Templates tab.
3. Click the required layout.
4. Check the transferred photographs.
5. Correct every changed crop.

After changing a template

Automatic transfer of photographs does not replace checking the composition.

A new format may use a different aspect ratio.

• The editor warns that photographs may look different.
• Keep photographs leaves them on the canvas.
• Remove from canvas removes them from the pages but not from the library.
• Review all pages after the change.
• Adjust the crops again and run Design Check.

Before changing

Save the project first.

• Start date sets the beginning or year of the calendar.
• Calendar language sets the language of months, weekdays and names.
• Holiday country selects the country whose holidays are used.
• Week starts on selects Monday or Sunday.
• Calendar font offers the fonts permitted for the calendar.

Language and holidays

These are separate settings; check both.

1. Open Personal dates.
2. Click + Add date.
3. Enter the event name and date.
4. Enable Repeat every year if the event should recur.
5. Select an available highlight and colour.
6. Save it and check the date in the relevant month.

Privacy

Do not enter sensitive information that you do not want printed.

• Select an available symbol or shape.
• Choose a filled or outline style when available.
• Select a colour that remains visible against the background.
• Do not use too many different styles without a reason.
• Make sure the highlight belongs to the correct day.

1. Verify the calendar year.
2. Review every month from January to December.
3. Check month names and weekdays.
4. Verify personal dates and recurrence.
5. Check the highlight text and colour.
6. Finally, run Design Check.

Calendar grid

It is protected and always remains on top. The customer checks the accuracy of the information.

When you proceed to the cart, the editor checks all pages.

• Issues are grouped by page and object.
• The editor opens the relevant page and focuses on the issue.
• You can move to the previous or next issue.
• After correcting it, select Check again.
• You can continue after correcting or knowingly accepting all blocking issues.

• The photograph has fewer pixels than its printed size requires.
• The result may be blurred or pixelated.
• The risk increases with a large format and strong zoom.
• The on-screen preview may not reveal the problem.
• The best solution is an original file with higher quality.

This is not a monitor problem

Printing requires more detail than ordinary on-screen display.

If the current width or height is below the requirement, the editor displays a warning.

After changing the crop

Run the check again; the required dimensions may have changed.

Recommended order

Try the original first, then reduce the size or zoom; accept the warning only as a last resort.

The Accept low quality button acknowledges the warning but does not repair the photograph.

• The file resolution does not increase.
• Blur or pixelation may remain visible in print.
• Acceptance applies to the specific object and its current settings.
• A new check may be required after changing the photograph or crop.
• Accept all should be used only after reviewing every item.

An informed decision

Continue only when you understand the risk and have no better photograph.

• Add photograph - fills the missing image.
• Delete container - removes an unnecessary empty object when permitted.
• Accept empty container - intentionally leaves it empty.
• Accept all empty containers - confirms all currently empty positions.
• Run the check again after making a change.

Bulk acceptance

Use it only after visually checking every empty container.

1. Correct or accept the current issue.
2. Move to the next issue.
3. When finished, click Check again.
4. If a new warning appears, resolve it.
5. When no blocking issues remain, click Continue to cart.

Visual review is still required

Design Check cannot judge whether a face is aesthetically cropped or whether personal text is correct.

1. Click Save.
2. Wait for saving to finish.
3. Check the project name.
4. Run Design Check.
5. Only then proceed to the cart.

Project and cart

The cart must contain the latest saved version. If you make another change, save the project again and repeat the move to the cart.

• Preview opens the prepared preview or PDF.
• Edit opens the project in the editor again.
• Copy creates an independent version.
• Delete removes an unnecessary project after confirmation.
• Actions may be temporarily unavailable while the PDF is being prepared.

Project copy

Use it for a similar gift or the next calendar year without changing the original.

• Check the project name, price and quantity.
• Plus and minus change the number of copies.
• Remove any unnecessary item.
• For a ZľavaDňa coupon, enter the Coupon code and Secret.
• After applying a coupon, verify the discount in the summary.

If a coupon does not work

Check spaces, uppercase and lowercase letters, validity and promotion conditions.

• Use a valid email address.
• Check your name and telephone number.
• Verify the billing address.
• If the delivery address is different, enter it separately.
• Compare the contents and price in the order summary.

Before submitting

Check the final price, delivery, address and every item once more.

• A confirmation and order number are displayed.
• The confirmation is also sent by email.
• Track the status in My Account - Orders.
• In print means that the order is in production.
• Cancellation is available only while the current status permits it.
• An order cannot be cancelled after printing has begun or the order is completed.

If you discover an error

Contact the shop immediately and provide the order number. Editing the saved project does not change an order that has already been submitted.

Before clicking Place order

• correct product, format and paper;
• every page checked;
• faces and important details cropped correctly;
• texts, names and dates correct;
• calendar year and personal events correct;
• Design Check resolved;
• project saved;
• quantity, coupon, address, delivery and payment correct.

Need help?

Provide the account email, project name, order number, a short description and a screenshot. Never send your password or payment-card details.

We hope you enjoy creating your product and love the result.